Step 5

Launch your soLearn^TM campaign with the target group of staff

soLearn^TM sends staff a personalised email with a link to a set of questions. Staff submit their answers and automatically receive a feedback email with their results.

 

If staff do not answer or ignore the email the system reminds them and, if required, soLearn^TM escalates this to their line manager or campaign manager.

 

If the employee has got questions wrong soLearn^TM links the results back to source training or process materials and steers the member of staff towards this to refresh their knowledge. This triggers a re-test using the same process.

 

Repeated failure can trigger alerts to line managers for further intervention or action.